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About My Health Record

9-minute read

Key facts

  • My Health Record is a secure digital place to store health information, including vaccinations, prescriptions and emergency contacts.
  • It’s available to anyone in Australia who has Medicare or an individual healthcare identifier (IHI). You need a myGov account to access your record.
  • Your My Health Record can only be seen by you, your healthcare providers and anyone else you choose to share it with.
  • My Health Record helps you navigate your health through all phases of life, from birth through to the teenage years and into older age.
  • COVID-19 vaccinations and, in some cases, COVID-19 test results, are added to My Health Record. You can also use it to show you have an underlying medical condition that may make you eligible for an earlier vaccination.

What is My Health Record?

My Health Record is a secure digital record of your healthcare information.

This information might include details of your medical conditions and treatments, medicines you take, your allergies, and test or scan results. Your healthcare providers, such as doctors, specialists and hospital staff, can check your My Health Record when they need to.

Both you and your healthcare providers can add information to your record. You can also choose to have Medicare information added to your record, which includes immunisations information from the Australian Immunisation Register (AIR).

Your record can only be seen by you, your healthcare providers and any people you choose to share it with.

Accessible from anywhere, My Health Record can help you in emergencies or when you’re travelling. If you can’t leave the house and are having a telehealth consultation, your healthcare provider can check your My Health Record.

Every Australian now has a My Health Record unless they ‘opted out’ before the end of January 2019 or cancelled their record since.

What’s added to My Health Record?

My Health Record can store your:

Your My Health Record doesn't replace any of your existing health records, or the need to have regular conversations with your healthcare providers. Your healthcare providers will still keep their own medical records.

When you first access your record, there may be little or no information in it. Ask your GP to add a summary of your medical history to your My Health Record next time you see them.

Why should I have a My Heath Record?

The information in your My Health Record gives healthcare providers a more complete picture of your health so they can give you the best care — whichever stage of life you’re in.

During pregnancy and childhood

During pregnancy, you may see many healthcare providers and have various tests and scans, which can be difficult to keep track of. Access to all that information will give your baby the best start in life.

When you register your newborn for Medicare, you can get a My Health Record for them, as well. Babies develop quickly, and healthcare providers can update your child’s record with milestone developments, immunisations, any possible allergies and more.

Once a child turns 14, they can control their own My Health Record. They can give access to their parents or another trusted person if they wish to help them manage it.

Later in life

My Health Record is available wherever you go, so you don’t need to remember previous appointment or test dates, medicine names or dosages, or carry health documents such as prescriptions.

If your health situation changes, healthcare providers can add this information to your My Health Record.

You can add your advance care plan to your My Health Record or the contact details of your custodian. If you are unable to make decisions for yourself, an authorised representative can be appointed to manage your My Health Record on your behalf.

In an emergency

In a medical emergency, healthcare providers can give you better care quickly if they can see your, or your child’s, My Health Record.

You can add emergency contact details to your record so, if you can’t communicate, healthcare providers know who to contact in an emergency situation.

Is My Health Record secure?

The Australian Government protects the information in your My Health Record using a range of security controls.

There are also strict regulations about who can see or use your, or your child’s, My Health Record. This protects your health information from misuse.

All documents in My Health Record are set to ‘general access’ for healthcare providers by default. This means that any providers involved in your care can see this information. You can change your access controls at any time.

You can see details of who has accessed your My Health Record at any time. If you want to restrict access, you can set a record access code or limited document access code. You can also set SMS or email notifications so you know when certain information is added to your record, or when your record has been accessed by a healthcare organisation for the first time.

You can take further steps to secure your information by:

  • using a strong passphrase and setting up security questions or an access code
  • checking your My Health Record often using a secure connection
  • reviewing your My Health Record access log to see who has accessed your information
  • turning on automatic updates on your device so your system is as secure as possible
  • manually entering login details instead of clicking on links or attachments contained in emails to avoid scams

Does My Health Record help with COVID-19 vaccinations?

You can use My Health Record to show that you have a certain health condition which makes you eligible for an earlier COVID-19 vaccination.

Details of your COVID-19 vaccination will be automatically added to your record — unless you change this in your settings.

COVID-19 test results can also be added to your My Health Record, depending on the healthcare organisation that conducted the test.

How do I set up My Health Record?

Every eligible Australian has a My Health Record unless they have chosen not to have one (‘opting out’).

If you opted out of having a My Health Record, or deleted your previous record, you can register for a new My Health Record at any time.

If you are new to Australia, a My Health Record will be created for you when you register for Medicare. You can indicate on the Medicare enrolment form if you do not want one.

You can register for a My Health Record:

  • online at digitalhealth.gov.au — you will need to create a myGov account, or log in to your existing account, to register for My Health Record
  • by phone — call 1800 723 471 and choose Option 1
  • by asking your healthcare provider to help you

Watch this video from the Australian Digital Health Agency to learn more about accessing, and managing, your My Health Record.


How do I get a My Health Record if I don’t have Medicare?

People who are not eligible for Medicare can apply for a My Health Record once they have an individual healthcare identifier (IHI).

You can request an IHI from Services Australia.

Find out more about getting a My Health Record without a Medicare or DVA (Department of Veterans' Affairs) card here.

How do I access My Health Record?

You need to have a myGov account to access your My Health Record.

Log in to myGov online and link your My Health Record by selecting it from the ‘Link My Services’ list. (Use this link to create a myGov account if you don’t already have one.)

Once you've linked your My Health Record, you can upload, view and add or manage your health information securely online from any device. You can also view your information using a mobile app.

Go here for information about other apps authorised to connect with My Health Record.

If you don't have internet access, you can call the My Health Record helpline on 1800 723 471 to access your information. Helpline staff can tell you which documents are in your My Health Record but not what each document contains.

Where can I get more information?

For more information, or to cancel your My Health Record, go to the My Health Record page on digitalhealth.gov.au or call 1800 723 471.

If you decide to cancel your My Health Record, all information — including any backups — will be permanently deleted.

You can also read more about My Health Record privacy controls and how to make complaints on the Office of The Australian Information Commissioner website.

Learn more here about the development and quality assurance of healthdirect content.

This information was originally published on healthdirect - About My Health Record.

Last reviewed: June 2021


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Call us and speak to a Maternal Child Health Nurse for personal advice and guidance.

Need further advice or guidance from our maternal child health nurses?

This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

Except as permitted under the Copyright Act 1968, this publication or any part of it may not be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia.