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About My Health Record

6-minute read

My Health Record is the national digital health record system. It allows you to share your health information with doctors, hospitals and other healthcare providers if you want to.

What is My Health Record?

My Health Record is a secure online summary of your health information. You can control what goes into it and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.

My Health Record logotype

Every Australian now has a My Health Record, unless they have chosen not to have one.

If you didn't opt out of the system before 31 January 2019, but still wish to delete your My Health Record, go to the My Health Record website to find out more.

Benefits of having a My Health Record

Access

All documents in My Health Record are set to general access for healthcare providers by default. This means any providers who are involved in your care can see this information. You can change your access controls at any time. You can access your health information if you have an internet connection.

Safety

In a medical emergency, seeing your health information can help healthcare providers quickly provide the best possible care. Information about allergies, adverse reactions and medical conditions helps healthcare providers give you better advice and treatment. If you have set an access code for your My Health Record and there is a serious threat to your life, health or safety, emergency access to your record may be provided.

Convenience

If you have a My Health Record, you won't necessarily need to remember every single detail of your health history — such as your medicines, conditions and test results — which could be useful if you need to give this information to several healthcare providers. However, having information available in your My Health Record does not replace the need to have a conversation with your doctor to obtain an update on your medical history and/or current medications. The same applies to your children's health, with My Health Record recording immunisations and medical tests if you wish.

Security

You can control who sees what information. There are strict regulations about who can see or use your My Health Record. This protects your health information from misuse or loss.

What is included in your My Health Record?

Your My Health Record can include:

  • a record written by your doctor
  • details of medicines prescribed for you
  • specialist and referral documents
  • details of allergies and adverse reactions
  • an immunisations history
  • diagnostic imaging reports (like ultrasound or x-ray results)
  • pathology reports (like blood tests)
  • hospital discharge information
  • your Medicare claims history
  • your indigenous, veteran and Australian defence force status
  • your decision about organ donation
  • your wishes about your healthcare if you become too unwell to communicate (sometimes called a ‘living will’ or ‘advanced care planning’ documents)
  • contact numbers and emergency contact details
  • other personal health notes – you or a nominated representative can enter notes to keep track of your own health, like a health diary. Healthcare providers can’t see these notes.

Your My Health Record doesn't replace any of your existing health records. Your doctors will still keep their own notes.

You can hide or un-hide documents and information stored on your My Health Record. Once hidden, information will not be accessible to others, even in an emergency.

The Child Development section of your child's My Health Record is similar to the paper-based Baby Book. It has information about early health, growth and development, such as:

  • personal measurements
  • an immunisations and health checks history
  • questionnaires about growth and development
  • parental observations
  • information for parents
  • health check questionnaires (for NSW and Tasmania)
  • emergency contact information

How to register for My Health Record

Every eligible Australian has a My Health Record, unless they have chosen not to have one.

If you decided to opt out of having a My Health Record or have since requested to have your previous record deleted, you can register for a new My Health Record at any time.

If you are new to Australia, a My Health Record will be created for you when you register for Medicare. You can indicate on the Medicare enrolment form if you do not want one.

You can register for a My Health Record before then in several ways:

  • online via the My Health Record website — you will need to create a MyGov account or log in to your existing account to register for My Health Record
  • by phone, by calling 1800 723 471 and choosing option 1
  • by completing a registration application form, available from a Medicare service centre or from the My Health Record website and posting it to GPO Box 9942 in your capital city
  • by asking your healthcare provider to help you

If you are registering a child, you must have parental responsibility for them and the child must be listed on your Medicare card. If this is not the case, you will need to apply in writing.

You can register a child who is not on your Medicare card:

  • in person at a Medicare service centre
  • when completing the Newborn Child Claim form — provided to all new parents
  • by asking your healthcare provider to help you

How can I view and manage My Health Record?

You can access your My Health Record with an internet browser and your myGov username and password. These are created when you register for myGov online. If you don't have a myGov account, you will need to create one to see and use your My Health Record online.

If you don't have internet access, you can call the My Health Record helpline on 1800 723 471 to access your information. Helpline staff can tell you which documents are in your My Health Record but not what each document contains.

The Childhood Development section of your child's My Health Record can also be accessed through the ‘My Child's eHealth record' mobile app. The app is available from the Apple App Store and Google Play. Before you can use the mobile app, you must have registered your child (and yourself) for a My Health Record.

There are also other apps authorised to connect with My Health Record.

Do I want a My Health Record?

Having a My Health Record could make an enormous difference in an emergency if you cannot speak for yourself, or when you're away on holidays and need to see a doctor who is not familiar with you.

You can learn more from the My Health Record website or you can call their helpline on 1800 723 471.

You can also watch this video for more information on how My Health Record can benefit you.


If you already have a My Health Record it is possible to cancel it for any reason:

If you decide to cancel your My Health Record, all information, including any backups, will be permanently deleted.

More information and help

You can get more information:

Learn more here about the development and quality assurance of healthdirect content.

This information was originally published on healthdirect - About My Health Record.

Last reviewed: April 2020


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Need more information?

Blue Book - Maternal, child and family health

The 'Blue Book' is another name for the Personal Health Record. This booklet, bound in a blue plastic cover, is produced by the NSW Ministry of Health, and is given to all parents in NSW after the birth of a baby.

Read more on NSW Health website

Child and Family Health Service - Resources - Child Health Record

The Blue Book is a parent-held record for families to: The first five years, and especially the first 1000 days, are important to your child’s life-long health, wellbeing and opportunity

Read more on Women's and Children's Health Network website

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Your baby’s infant health record is an important book in which to record details of their health, growth and development. Ensure you take it to all your baby’s appointments. Find out more here.

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Child and family health: Frequently asked questions - Maternal, child and family health

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We have a range of payments and services to help parents care for their newly adopted child.

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Here is a trusted listing of health support resources available online, via video or by the telephone for children and families living in the country areas.

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Call us and speak to a Maternal Child Health Nurse for personal advice and guidance.

Need further advice or guidance from our maternal child health nurses?

This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

Except as permitted under the Copyright Act 1968, this publication or any part of it may not be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia.