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Video call technical requirements

Below are the recommended technical requirements for you to access the Pregnancy, Birth and Baby helpline via a video call.

Internet connection

  • to work smoothly, Video Call requires a minimum broadband speed of 350Kbps upstream and downstream for a 2 endpoint call
  • latency is recommended to be less than 100ms. You can test your speed and latency at speedtest.net
  • a wired internet connection will provide best video quality, but you can also use Wi-Fi or a mobile 3.5/4G data service
  • check that your internet usage plan covers the data consumption of a video call
    • a typical 20 minute call on a good internet connection, with a fast computer, could consume as much 600 Megabytes
    • with a slower connection, or a slower computer, the data consumption may be as low as 150 Megabytes

Computers, tablets and mobiles

  • PC or Mac with at least a 2GHz dual-core, ideally i5, processor and 3GB of memory
  • Operating system, either Microsoft Windows 7 or later or Mac OS 10.12+ on Intel
  • Android phone or tablet, less than two years old with Android 5.1 or above and front facing camera
  • iPhones (iPhone 5S or later), iPad Air or later, iPad Mini 2 or later, iPad Pro

Web browser

  • Google Chrome — version 80+ (Windows, Android, MacOS) — download Google Chrome
  • Apple Safari — version 12+ (MacOS, iOS) — MacOS is optimised using the Chrome browser in Video Call
  • Firefox — version 75+ (Windows, Android)
  • Microsoft Edge — version 80+ (Windows, MacOS) — MacOS is optimised using the Chrome browser in Video Call
  • Microsoft Edge — version 44+ (Android)

Video Call always recommends using the latest version of Chrome or Safari for best video calling performance.

Camera

  • an in-built camera in your computer or mobile device is suitable for individual use
  • where more than one person will be in the video call, a modern USB Webcam which has a wider angle lens is recommended
  • installing the most up-to-date camera driver is strongly recommended

Microphone

  • the microphone can either be built into the computer or to the USB Webcam
  • a combination headphone microphone set may be used. This is especially useful on mobile devices where there is background noise

Speakers

  • the video call will use the default speaker device in your computer or mobile device
  • if you have headphones that you can attach to your computer, tablet or mobile, this can assist with reducing background noise and prevent others from over-hearing your conversation

Last reviewed: December 2020

Call us and speak to a Maternal Child Health Nurse for personal advice and guidance.

Need further advice or guidance from our maternal child health nurses?

This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

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