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National Relay Service

The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf, have hearing impairment and/or speech impairment and people wanting to communicate with them.

The NRS is an Australian Government initiative.

How the National Relay Service can help

If you are unable to use an ordinary phone, due to deafness or hearing or speech impairment, making calls through the NRS can help you stay in touch and contact emergency services.

There are a number of relay call options. For a list of relay call options see the NRS section of Accesshub. Service features:

  • The NRS is restricted to use for people who are deaf, have a hearing impairment and/or a speech impairment and people wanting to communicate with them.
  • Calls can be made through a range of devices including smartphones, other mobile phones, tablets, computers and teletypewriter (TTY).
  • There are no additional charges for making calls through the NRS.
  • All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
  • All calls are confidential and user privacy is protected by law.
  • It is also available to anyone who wants to call a person who is deaf or has a hearing or speech impairment.

Information / help lines

There are a number of ways to make contact with helpdesk staff:

  • Call 1800 555 660 Mon to Fri, 8am to 6pm AEST (closed on national public holidays)
  • TTY 1800 555 630
  • Fax 1800 555 690
  • SMS 0416 001 350
  • Email: Helpdesk@relayservice.com.au
  • POST: PO Box 691, Ballarat VIC 3353
  • Call through your preferred call channel and ask for 1800 555 660

Programs, apps and tools

Recommended links

This information was originally published on healthdirect - National Relay Service.

Last reviewed: July 2020

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This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

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