National Relay Service
The National Relay Service (NRS) is an Australia-wide phone service for people who are d/Deaf, hard of hearing and/or have speech communication difficulty and people wanting to communicate with them.
How the National Relay Service can help
You can make a phone call through the NRS if you're d/Deaf or find it hard to hear or speak to hearing people on the phone. You can also use the NRS to contact emergency services.
There are a number of relay call options. For a list of relay call options see the NRS section of Accesshub. Things to note about the NRS:
- The NRS is restricted to use for people who are d/Deaf, hard of hearing and/or have speech communication difficulty and people wanting to communicate with them.
- If you are d/Deaf, hard of hearing and/or have a speech communication difficulty you need to register to use the NRS for standard calls. You do not need to register to make emergency calls through the NRS.
- Registration is quick and easy and you only have to register once.
- Calls can be made through a range of devices including smartphones, other mobile phones, tablets, desktop computers and teletypewriter (TTY).
- There are no additional charges for making calls through the NRS.
- All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
- All calls are confidential and user privacy is protected by law.
The NRS Helpdesk
The NRS has a Helpdesk. There are a number of ways to contact the Helpdesk:
- Call 1800 555 660 Mon to Fri, 8am to 6pm AEST (closed on national public holidays)
- TTY 1800 555 630
- Fax 1800 555 690
- SMS 0416 001 350
- Email: helpdesk@relayservice.com.au
- POST: PO Box 99, Mount Clear VIC 3350
- Call through your preferred call channel and ask for 1800 555 660