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Kids Helpline

Kids Helpline is Australia’s only free 24/7, confidential and private counselling service specifically for children and young people aged 5 to 25 years.

Since March 1991, young Australians have been contacting Kids Helpline about a wide range of issues; from everyday topics such as family, friends and school to more serious issues of child abuse, bullying, mental health issues, drug and alcohol use, homelessness and suicide.

Counselling and support is provided via the phone, web and email. Email counselling began in 1999 and real-time web counselling commenced in 2000.Children and young people have direct access to a counsellor and can choose to speak with either a male or female counsellor. They are also able to arrange to speak again with the same counsellor to work through their issues.

Counsellors empower young people by assisting them to:
  • Develop options
  • Identify and understand the consequences of a particular course of action
  • Facilitate more productive relationships with family and friends, and
  • Provide information on local support services.

Kids Helpline counsellors are fully qualified professionals who undergo additional training at Kids Helpline. No other organisation speaks with as many young Australians. On average, each day counsellors conduct 170 counselling sessions, which include:

  • 20 sessions with young people having suicidal thoughts
  • 30 sessions with young people disclosing self-harming issues
  • 73 sessions relating to mental health concerns

Need to speak to a counsellor?

This information was originally published on healthdirect - Kids Helpline.

Last reviewed: September 2019

Information from this partner

Found 19 results

Feeling lonely | What to do when you feel alone | Kids Helpline

Everybody gets lonely once in a while. Learn how to handle your feelings when you do start feeling down by talking to a counsellour at Kids Helpline today.

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There's a new member in my family | Kids Helpline

A new baby in the family can be a big change. If you start to become confused and lost, call Kids Helpline, jump on WebChat or send us an email today!

Read more on Kids Helpline website

Communication Tips | How to Talk to Your Kids | Kids Helpline

It can be difficult for young people to communicate with their parents. Learn more about communication for kids. Get in contact with Kids Helpline today!

Read more on Kids Helpline website

Making friends | Choosing your new friends | Kids Helpline

Making new friends can make us feel nervous, excited or maybe a bit of both! If you want help with making friends, read these tips from Kids Helpline.

Read more on Kids Helpline website

Keeping kids safe at parties | Kids Helpline

As a parent, it is only natural to worry about your child's safety. If you need some guidance or support, get in contact with us at Kids Helpline today!

Read more on Kids Helpline website

Seeing scary stuff in the news | Kids Helpline

Sometimes we feel like bad things are happening all the time. Kids Helpline has all the information you need if you have seen scary stuff in the news.

Read more on Kids Helpline website

Being ok with being different | Kids Helpline

Every person is different and unique - this is what makes everybody special. Need help learning to love your differences? Talk to Kids Helpline today.

Read more on Kids Helpline website

Treating others well | Kids Helpline

Sometimes you have bad days; however, it's always important to treat others nicely. Talk to a counsellor at Kids Helpline to find out how to be friendly to others.

Read more on Kids Helpline website

Stepfamilies | It’s ok to need help | Kids Helpline

Kids Helpline has information and advice on how to cope with becoming a member of a stepfamily. You are not alone and we can help you feel better. Contact us today!

Read more on Kids Helpline website

Being safe on the internet | Kids Helpline

While the internet can be fun, you also need to be careful as it can sometimes be a dangerous place. Find out how you can use the internet safely with these tips.

Read more on Kids Helpline website

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This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

Except as permitted under the Copyright Act 1968, this publication or any part of it may not be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia.