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Kids Helpline

Kids Helpline is Australia’s only free 24/7, confidential and private counselling service specifically for children and young people aged 5 to 25 years.

Since March 1991, young Australians have been contacting Kids Helpline about a wide range of issues; from everyday topics such as family, friends and school to more serious issues of child abuse, bullying, mental health issues, drug and alcohol use, homelessness and suicide.

Counselling and support is provided via the phone, web and email. Email counselling began in 1999 and real-time web counselling commenced in 2000.Children and young people have direct access to a counsellor and can choose to speak with either a male or female counsellor. They are also able to arrange to speak again with the same counsellor to work through their issues.

Counsellors empower young people by assisting them to:
  • Develop options
  • Identify and understand the consequences of a particular course of action
  • Facilitate more productive relationships with family and friends, and
  • Provide information on local support services.

Kids Helpline counsellors are fully qualified professionals who undergo additional training at Kids Helpline. No other organisation speaks with as many young Australians. On average, each day counsellors conduct 170 counselling sessions, which include:

  • 20 sessions with young people having suicidal thoughts
  • 30 sessions with young people disclosing self-harming issues
  • 73 sessions relating to mental health concerns

Need to speak to a counsellor?

This information was originally published on healthdirect - Kids Helpline.

Last reviewed: September 2019

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This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

Except as permitted under the Copyright Act 1968, this publication or any part of it may not be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia.