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Health Care Complaints Commission NSW

The NSW Health Care Complaints Commission (HCCC) is an independent body set up under the Health Care Complaints Act 1993.

The HCCC manages complaints about health service providers in NSW, including:

  • health organisatons
  • registered health practitioners
  • unregistered health practitioners.

Vision and mission

The HCCC has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.

How the NSW Health Care Complaints Commission can help

The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Information / help lines

  • Call 1800 043 159 Mon to Fri, 9am to 5pm AEST
  • Email: hccc@hccc.nsw.gov.au

Programs, apps and tools

Recommended links

This information was originally published on healthdirect - Health Care Complaints Commission NSW.

Last reviewed: April 2022

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Information on the various fees and costs associated with Health Care

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Your health information

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How do we manage your complaint? - NSW Health Care Complaints Commission

The powers of the Commission are set out in the Health Care Complaints Act. The Commission acts impartially and fairly towards all parties involved in a complaint.

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Links to support groups and other resources.

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Your Health Rights - NSW Health Care Complaints Commission

The Australian Commission on Quality and Safety in Health Care developed a charter of healthcare rights for all people receiving or seeking health care in all settings in Australia

Read more on Health Care Complaints Commission NSW website

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