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Health Care Complaints Commission NSW

Health Care Complaints Commission NSW

Visit the Health Care Complaints Commission NSW website

The NSW Health Care Complaints Commission (HCCC) (Opens in new tab) is an independent body set up under the Health Care Complaints Act 1993 (Opens in new tab).

The HCCC manages complaints about health service providers in NSW, including:

  • health organisatons
  • registered health practitioners
  • unregistered health practitioners.

Vision and mission

The HCCC has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.

How the NSW Health Care Complaints Commission can help

The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Information / help lines

  • Call 1800 043 159 Mon to Fri, 9am to 5pm AEST
  • Email: hccc@hccc.nsw.gov.au

Programs, apps and tools

  • Make a complaint online (Opens in new tab)

Recommended links

  • Home (Opens in new tab)
  • Your health rights (Opens in new tab)
  • What can I make a complaint about (Opens in new tab)
  • Who can make a complaint (Opens in new tab)
  • Frequently asked questions (Opens in new tab)
  • Decisions and orders (Opens in new tab)

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