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Health and Disability Services Complaints Office

The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories, covering the public, private and not-for-profit sectors, and prison health services.

Vision and mission

Supporting improvements to health, disability and mental health services for Western Australia and the Indian Ocean Territories through complaint resolution and improving the delivery of health and disability services through our two service areas:

  • Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.
  • Service Two: Education and training in the prevention and resolution of complaints.

How HaDSCO can help

HaDSCO acts impartially and in confidence to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.

HaDSCO services are free and available to everyone who uses and provides health, disability and mental health services.

Information lines / help lines

  • Call 1800 813 583 Mon to Fri, 8am to 4pm AWST
  • Email: mail@hadsco.wa.gov.au

Recommended links

This information was originally published on healthdirect - Health and Disability Services Complaints Office.

Last reviewed: May 2022

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The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

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