Skip to content
logo_australian-government-department-of-health-disability-and-ageing.svg
Need to talk? Call 1800 882 436.
It's a free call with a maternal child health nurse. *call charges may apply from your mobile.
Is it an emergency? Dial 000
If you need urgent medical help, call triple zero immediately.
  1. Home/
  2. Children/
  3. Childhood behaviours/
  4. When your child’s favourite word is 'NO'!

Find a health service

Search now

When your child’s favourite word is 'NO'!

Key facts

  • As your child grows, they will learn new words, and become more independent.
  • At around 2 years old, your child will learn to say 'no'.
  • You child may say 'no' and refuse to do things as a way to make their own choices.
  • They might say 'no' to try and express difficult feelings that they don't understand.
  • You can help manage this difficult behaviour by supporting them and giving them choices.
  • On this page

    • What is toddler refusal?
    • Why does my child say 'no'?
    • How do I deal with difficult behaviour?
    • Resources and Support

    What is toddler refusal?

    Between the ages of 1 and 3 years, toddlers start to become very independent. They discover that they can make things happen and they can do things for themselves.

    They will also start to learn new words, like:

    • 'no'
    • 'I want'
    • 'go away'

    Sometimes toddlers refuse to:

    • do anything you ask
    • eat certain foods
    • wear certain clothes

    As a parent, this can be difficult and tiring. It's important to remember that your toddler is not refusing things to deliberately upset you. At this age, toddlers can only think about themselves. They may not be aware of what you are feeling.

    Why does my child say 'no'?

    Saying 'no' and refusing to do things is a normal part of toddler development.

    Your child should be saying 'no' by the time they are 2 years old.

    Saying 'no' and making their own choices is important for toddlers. It means they are:

    • starting to grow as a person separately from you
    • learning what they like and don't like
    • trying to have some control of their own life

    Difficult toddler behaviour can also be a sign of feelings and thoughts that are hard for your child to understand. These feelings might include:

    • over-excitement
    • anger or frustration
    • disappointment

    Your toddler may not know enough words to tell you how they are feeling. This can lead to tantrums. Saying 'no' is one way for them to express how they're feeling.

    How do I deal with difficult behaviour?

    There are some tips and tricks you can try to manage difficult behaviour.

    Help your child feel comfortable

    It's easier to change your child's environment than change how they are reacting. If your toddler is saying 'no' a lot, you can:

    • look at ways to distract them
    • show them they are special and loved
    • help them feel heard and understood
    • attend to their needs
    • make sure their environment is safe

    If your child feels safe and supported, it will be easier for them to learn to manage difficult feelings on their own and become independent.

    Offer choices

    Offering choices helps your child feel in charge, while also making sure they don't feel overwhelmed. Choices should not be yes or no questions. Give them a choice between 2 things you agree with, such as:

    • Do you want to put away your blocks or your stuffed toys?
    • Do you want to wear your red coat or your green coat?

    This will give your toddler the feeling of being in charge.

    Teach your toddler a different response

    Often toddlers say 'no' so often it becomes automatic. They might not be able to think of another word. Start to expand your toddler's vocabulary.

    For example, you can ask your child 'What's a nicer way to say no?' You can suggest they instead say 'No, thank you'.

    Don't say 'no' so often yourself

    If you say 'no' all the time your toddler will copy your behaviour.

    Instead of saying 'no' or telling them what they shouldn't be doing, tell you child what they should be doing. For example:

    • if they are splashing water out of the bath, you can say 'we play with water in the bath, not on the floor'
    • if they are raising their voice in the house, say 'use a nice quiet voice inside' instead of 'don't shout'

    When asking your child to do something:

    • use a calm voice
    • get down to their level
    • look them in the eye
    • firmly tell them what you would like them to do

    Reward good behaviour

    Try to distract your toddler from a difficult situation. If they do as they are told, praise them. You can reward them with:

    • a kiss and a hug
    • a sticker
    • a small toy
    • extra play time

    Do not reward bad behaviour.

    Don't give up

    Sometimes your toddler needs to do what they are told — for example, if they're in the middle of the road and refusing to move.

    It's OK for your toddler to know you are in charge. Be firm, but gentle.

    Resources and Support

    If you need support with your toddler's behaviour, you can speak to your child health nurse or your doctor.

    You can learn more by visiting the:

    • Royal Children's Hospital Melbourne, Kids Health Information
    • Parenting SA, Living with Toddlers – Parent Easy Guide

    Speak to a maternal child health nurse

    Call Pregnancy, Birth and Baby to speak to a maternal child health nurse on 1800 882 436 or video call. Available 7am to midnight (AET), 7 days a week.

    • Government of South Australia — Living with toddlers
    • Tresillian — Toddler - Understanding your toddler
    • Government of Western Australia Child and Adolescent Health Service WA Country Health Service — Your Toddler
    • NSW Government — All about Toddlers

    Find out how we develop and review our content.


    Last reviewed: July 2024


    Need further advice or guidance from our maternal child health nurses?
    1800 022 222
    Video call
    logo-pbb.svg

    Pregnancy, Birth and Baby is funded by the Australian Government and operated by Healthdirect Australia.

    About
    About Pregnancy, Birth and BabyAbout our contentInformation partnersOur privacy commitmentTerms of useHow we use AIPromotional material
    Explore
    A to Z topicsDue date calculatorFind local health servicesGlossary of pregnancy and labourPregnancy and parenting in picturesPregnancy and baby appsSymptom Checker
    Connect
    Contact usVideo callNewslettersLink to usConsumer engagement

    Follow

    logo_dep-health_white.svglogo-hda-white.svg

    Pregnancy, Birth and Baby’s information and advice are developed and managed within a rigorous clinical governance framework.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Healthdirect Australia acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to the Traditional Owners and to Elders both past and present.

    © 2026 Healthdirect Australia Limited

    This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent any medical condition, nor should it be used for therapeutic purposes.
    The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.
    Except as permitted under the Copyright Act 1968, this publication or any part of it may not be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia.