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NSW Health Care Complaints Commission

The NSW Health Care Complaints Commission (HCCC) is an independent body set up under the Health Care Complaints Act 1993.

The HCCC manages complaints about health service providers in NSW, including:

  • health organisatons
  • registered health practitioners
  • unregistered health practitioners.

Vision and mission

The HCCC has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.

How the NSW Health Care Complaints Commission can help

The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Information / help lines

  • Call 1800 043 159 Mon to Fri, 9am to 5pm AEST
  • Email: hccc@hccc.nsw.gov.au

Programs, apps and tools

Recommended links

This information was originally published on healthdirect - NSW Health Care Complaints Commission.

Last reviewed: August 2020

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The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional.

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